📦 Shipping Policy

✅ We ship across India!

 

Dispatch & Delivery Timeline

🔹 Orders will be dispatched within 2-3 working days after order placement.

🔹 Preorder Products will be dispatched from the date mentioned in the Product page.

 

📍 Delivery Time Estimates:

• South India: 2-7 working days via Professional Courier, India Post and Delhivery
• North, West & East India (including Maharashtra): 5-10 working days via Delhivery and India Post

Delays

Delivery timelines may vary due to public holidays, natural calamities, or strikes, as shipping is managed by third-party courier services.

 

Express Delivery

⚡ Express Delivery is available at an additional charge.
🚚 If private courier services are unavailable in your location, we will ship via India Post.

Tracking Information

📩 Shipping and tracking details will be shared via email once your order has been dispatched.

 

Liability for Delays

While we are not responsible for courier delays, we will assist you in tracking your package with our shipping partners.

Delivery Failure / Undelivered Orders

We are not responsible for delivery failures caused by:

• Incorrect or incomplete delivery address provided by the customer

• Incorrect or unreachable contact number

• Customer being unavailable or not responding to the courier's calls/messages

• Customer refusing or failing to accept the parcel after multiple delivery attempts

In such cases, our customer support team will assist the customer by raising a ticket with the courier partner and making reasonable efforts to help facilitate the delivery.

However, if the parcel is returned to our warehouse after multiple unsuccessful delivery attempts, the following conditions will apply:

If the customer requests cancellation after the parcel is returned to us:

• The shipping charges incurred for the original shipment as well as the return shipment will be deducted from the refundable order amount, where applicable.

• The remaining eligible amount, if any, will be processed according to our refund policy.

If the customer wants the parcel to be re-shipped:

• The customer must pay the applicable shipping charges again before we process the re-shipment.

• Re-shipment will be initiated only after the required shipping payment has been received.

Please ensure that your delivery address and contact number are accurate and that someone is available to receive the parcel to avoid delivery delays, additional shipping charges, or return-to-origin (RTO) situations.

For any other queries, feel free to reach out to us at contact@chottuchottifashions.com. We’re happy to help! 😊