PRIVACY POLICY
At Chottu Chotti Fashions (the “Site” or “we”), we value your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our Site.
1. Collecting Personal Information
When you visit or interact with our Site, we collect certain personal information to enhance your experience and process your orders.
Device Information
- Collected Data: Browser version, IP address, time zone, cookie data, viewed products, search terms, and interactions with the Site.
- Purpose: To optimize Site performance and analyze usage.
- Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
- Shared With: Our processor Shopify.
Order Information
- Collected Data: Name, billing and shipping address, payment details (including credit card numbers), email, and phone number.
- Purpose: To fulfill your order, process payments, provide invoices, communicate updates, and detect fraud.
- Source: Collected directly from you.
- Shared With: Shopify for processing.
Customer Support Information
- Collected Data: Details you provide for assistance.
- Purpose: To resolve queries and provide support.
- Source: Collected directly from you.
2. Minors
Our Site is not intended for individuals under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@chottuchottifasions.com for deletion.
3. Sharing Personal Information
We share your personal information with third-party service providers to fulfill orders and improve our services, including:
- Shopify (our store platform) – Shopify Privacy Policy
- Compliance with Laws – We may share information to comply with legal obligations or protect our rights.
4. Behavioural Advertising
We use your data to provide targeted marketing based on your interactions with our Site. This includes:
- Google Analytics – Helps us understand how customers use the Site.
- Advertising Partners – May receive your usage data via cookies for marketing purposes.
You may opt out of targeted ads through your browser settings or Google’s privacy settings.
5. Using Personal Information
We use your data to:
- Offer products for sale.
- Process payments and fulfill orders.
- Provide customer support.
- Update you on new products and promotions.
6. Data Retention
We store your information for record-keeping unless you request deletion. To do so, refer to the ‘Your Rights’ section below.
7. Automated Decision-Making
If you are a resident of the EEA, you have the right to object to decisions made solely by automated processes. Our processor, Shopify, implements limited automated decision-making to prevent fraud, including:
- Temporary denylist of IP addresses linked to failed transactions.
- Temporary denylist of credit cards linked to flagged IPs.
8. Cookies
Cookies are small data files stored on your device to improve your browsing experience. We use:
- Functional cookies – Remember preferences.
- Performance cookies – Track site usage.
- Advertising cookies – Deliver personalized ads.
You can manage or block cookies via your browser settings, but this may affect your experience.
9. Do Not Track Signals
Currently, we do not alter our data collection in response to “Do Not Track” signals due to industry inconsistencies.
10. Order Cancellations & Refunds
- If an item is sold out due to a technical error, a full refund will be issued.
- If stock is found damaged before packing, the order will be canceled and refunded.
- Refunds take 10-15 business days after processing, depending on your bank.
11. Changes to this Policy
We may update this Privacy Policy to reflect business, legal, or operational changes. Please review it periodically for updates.
12. Contact Us
For privacy-related inquiries, please reach out to us at:
📧 contact@chottuchottifasions.com