At Chottu Chotti Fashions, we do not offer returns or refunds. 

Exchanges are accepted only under the conditions mentioned below.

Eligible for Exchange

An exchange may be considered in the following cases:

• Defective or damaged product received

• Wrong product received

• Size exchange, subject to stock availability, only for products eligible for size exchange

Products Not Eligible for Exchange

The following products are not eligible for exchange:

• Sale or Clearance products

• Offer Zone products

• Ethnic Wear products

• Muslin Baby Products

Exchange Eligibility Conditions

• Exchange requests must be raised within 3 days of delivery.

• The product must be unused, unwashed, and in its original condition.

• All original tags, packaging, and labels must be intact.

• An unpacking video is mandatory for damage or wrong-product claims.

• Customers must provide clear images/videos of the product and the issue.

• Products sent back without prior approval from Chottu Chotti Fashions will not be accepted.

• Exchanges are subject to product availability.

How to Request an Exchange

To initiate an exchange, email us at contact@chottuchottifashions.com within 3 days of delivery with:

• Order ID

• Product details

• Reason for exchange

• Clear images/videos of the product

• Unpacking video, in case of damage or incorrect item

Return Shipping

• Once your exchange is approved, the product must be couriered back to us within 48 hours of receiving the exchange approval.

• The product must be unused, unwashed, and in its original condition and packaging, with all tags intact.

• Return shipping charges must be borne by the customer.

• The applicable exchange shipping/processing charges must be paid by the customer before sending the product back to us.

• Products sent without prior approval will not be accepted.

• Exchange/replacement will be processed only after the returned product is received and passes our quality inspection.

Cancellation

❌ Orders cannot be canceled after placement.
🔹 If you made an error while ordering, such as selecting the wrong size or entering the wrong address, please email us immediately, and we will assist in resolving the issue.

For any questions or concerns, feel free to reach out to us at contact@chottuchottifashions.com. We’re here to help! 😊